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UXTalks - Season 02 - Episode - 05
Topic- "Customer Journey Mapping"
- 23rd May 2021 700PM IST.
Indranil Paul - A User experience consultant and practicing this skill set for last 15 years. Currently he is working with Ernst &Young as Manger experience design. He had worked and experienced on digital transformation by creating delightful and useful design solutions across domains and platforms. Design thinking process is one of the key area where he mostly interested. This process helps to see unseen and innovate the possibility beyond the any limitations.
Indranil also Official Figma community Advocate for Pune (FOF Pune) and where he is involved in organising many meetups to help grow your knowledge and network.
Customer Journey Map is a powerful technique for understanding what motivates your customers - what their needs are, their hesitations, and concerns. Customer journey map uses storytelling and visuals to illustrate the relationship a customer has with a business over a period of time. The story is being told from the perspective of customer, which provides insight into the total experience of the customer.
Hosted By :
UXTalks - Mr.Tushar, CEO UXExpert, Dir. UXUITraining Lab Pvt. Ltd. . Having 20+ Years of Industry Experience. now completed 7+ years during this he has launched various services in UX - UXResearch, UXUIHiring, UXTalks, UXTools, Tushar is also advisor in various companies and work as a consultant for various size corporate.